Most emergency responders in the United States adhere to a structure for managing emergencies called the Incident Command System. This case study will look at how one of the key concepts from this system, planning cycles, can help you improve your internal communications. About the Incident Command System If you work for a hospital, government agency, utility or other organization that would be involved in responding to emergencies, your organization probably uses FEMA’s Incident Command System. ICS was developed in the aftermath of a devastating wildfire in 1970 where the lack of a unified structure for communication and coordination hampered